Fixer's Forge Return and Exchange Policy
We are committed to quality products and a clear shopping experience. Please inspect your order immediately after delivery.
Defective products upon delivery
- Returns are accepted for products that are defective upon delivery.
- Report the defect to customer support on the same day it is delivered.
- Email support@fixersforge.co.ke with your order number and clear images of the defective product, or call +254 740 089 020.
Return authorisation
Our support team will review the report and guide you through the return process. Do not send an item before receiving return authorisation.
Return shipping
Once authorised, securely package the defective product. Fixer's Forge will cover approved return shipping for confirmed delivery defects.
Refund or replacement
After inspection and confirmation of the defect, you may choose a full refund or replacement where available. Refunds are processed within two days after the returned item is received and verified.
Conditions
- Returned items must be unused, in their original condition and original packaging.
- We do not exchange non-defective products, so please confirm the correct item before ordering.
- Maintain communication with support until the case is resolved.